Your Top 10 Questions

If you’ve got a question about online trading using MetaTrader, chances are we’ve already got the answer. Have a read of our top 10 questions to see if we can help you.

Answer Close 1
What is Forex?

The Foreign Exchange Market (Forex) is now considered to be the largest financial market in the world because of its huge turnover. Forex is a non-stop cash market where foreign currencies are constantly and simultaneously bought and sold across local and global markets. Forex traders’ goal is to profit from the currencies movements.
Answer Close 2
How do I open a Demo Account? How long can I use my Demo Account for?

The procedure for opening a Demo Account is explained here. Your Demo Account will remain open indefinitely, unless there is no trading activity for a period of 30 days. In that case your demo account will be automatically deleted by our server. If that happens, you would still be welcome to open another demo account.
Answer Close 3
How do I open a Live Account?

The procedure of Live Account opening is explained here.
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What is the difference between Demo and Live Accounts?

Demo and live accounts have the same functional capabilities. However, profits and losses on a demo account are not real therefore no financial risk is involved. On demo accounts all transactions are processed automatically by the server, whilst on live accounts some transactions may be processed manually by a dealer. On demo accounts you may experience a spike due to an erroneous price being quoted and make a trade, whereas on live accounts any spikes are deleted and all trades affected by the spike are amended or deleted.
Answer Close 5
Can I trade 24/7?

You can trade Forex with Alpari (UK) 24 hours-a-day from Sunday 23:00 to Friday 22:00 (GMT). If, for any reason, it is not possible to trade via MetaTrader 4, please contact our 24-Hour Trading Desk by telephone. Please refer to Telephone Trading Etiquette before calling us.
Answer Close 6
Does Alpari tax my earnings?

No. All tax arrangements are your concern. If you have any doubts regarding your tax status we recommend you seek independent advice.
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How can I be sure that my money is safe?

Alpari is regulated by the Financial Services Authority (FSA) and is required to work within strict accounting and risk management frameworks under regular FSA scrutiny. All capital not being used for margin purposes will be fully segregated into a special client account which is kept separate from Alpari company funds. Your funds will not be used to pay back creditors in the event of our company’s bankruptcy.
Answer Close 8
Is there a fee for depositing and withdrawing funds?

Alpari UK Limited does not charge anything for depositing and withdrawing funds. You may pay a fee to your bank for a bank transfer and if you are depositing from outside the EU, Barclays (our bank) may charge a fee of approximately 6 GBP per transaction. Bank fees for a withdrawal are specified on our withdrawal form.
Answer Close 9
Can I change the timezone in MetaTrader?

No, the timezone of our trading servers is always GMT/BST+1. Having times in GMT/BST+1 avoids having small candlesticks on Sundays and therefore allows the running of technical analysis and back testing to be more smooth and straight forward.
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Answer Close 10
Can I lose more than deposited?

Usually a losing position is automatically closed by the system when Equity becomes less than 20% of the Necessary Margin. However, the FX market is highly volatile and if you have a very low margin level over economic news releases or under other abnormal conditions the market can rapidly move against you and the system will close open positions at the next best available price which could cause you to lose the whole deposit or even more. Also, if you are holding positions over a weekend when we are closed, the market can open out of line from the close on Friday causing extended losses. We recommend that you always place protective orders (stop losses) to minimize losses regardless of their nature.
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