eMarkets liquidity provider
B2C and B2B solutions

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Client Services

 

We pride ourselves on providing the best customer service for our clients. We are here to help you with any query that you may have. All clients who have a relationship with us are treated fairly. We make sure that any information required by a client is provided in a clear and accessible way without being misleading or confusing.

 

Complete Transparency

All specific information regarding commissions, spreads, costs, Terms and Conditions is provided on our website or via email if requested. In addition, all information related to your relationship with us is also included in our Terms of Business and in our Customer Agreement. We update all changes to our offerings via our website, 1 week in advance of the changes coming into effect.

 

Safety of Funds

In today’s environment, Alpari is more than ever committed to ensure a high level of protection for your Forex investments. As a financial firm, authorized and regulated the Financial Services Authority (“FSA”), Alpari takes pride in building and maintaining a strong reputation amongst its clients and the Forex industry by providing the following 6 commitments to enhance Safety of Customer funds:

1: Segregation

Capital that is not being used for margin purposes will be fully segregated into a special client account which is kept separate from Alpari (UK) company funds. Your funds will not be used to pay back creditors, in the event of our company’s bankruptcy.

2: Financial Services Compensation Scheme

Alpari’s status as an FSA authorized and regulated company means; our retail clients are eligible for the Financial Services Compensation Scheme (“FSCS”) in the event that Alpari is unable to meet its financial obligations (visit www.FSCS.org.uk for more information).

3: Bank Accounts in Tier 1 Banks

All funds, whether they are classified as company funds or client funds, are only kept at the safest top tier banks such as Barclays Commercial or HSBC.

4: Constant Supervision by the Regulator

As an FSA regulated company, Alpari is required to meet strict financial standards, including capital adequacy requirements. On a regular basis, we are required to submit financial reports to the Financial Services Authority to show that we have more than enough funds to meet our liabilities in time. These standards are enforced by the FSA, which has the right to fine firms and/or terminate a firm's regulatory status if there is a violation. Our annual financial reports are audited by a leading financial auditor in the United Kingdom - Grant Thornton UK LLP.

5: Automated Risk Management System

Alpari’s automated risk management system is designed to reduce the risk of your trading account being depleted to zero or turning negative.
Below is an example of how this system works:

• Suppose you have opened a buy position of 1 lot in GBP/USD at 1.6400 with 1:500 leverage. If the price moves down you will be incurring losses with every pip. Without any automated intervention or stop losses in place, your account will become negative assuming the price keeps falling.
  
• If you started with a GBP 2,000 account balance, given the trade example above, your account balance would equal zero at 1.6072 and would continue to fall lower incurring a negative account balance for the client. Our risk management system avoids this scenario and prevents any further trades being opened at a  100% margin level and closes the trade when your margin level equals 20%:
  

Margin Level = Equity / Margin x 100
100% = 200 GBP / 200 GBP (further trading prevented at 1.6105)
20% = 40 GBP / 200 GBP (losing trades are closed systematically at 1.6078)
We feel that it is important to handle our client’s funds the same way as we do ours i.e. manage the risk appropriately to ensure that unnecessary risks are never taken whilst making sure that all funds are safeguarded at all times. However, you should still monitor your positions at all times because we are not responsible for managing your account.

6: Prime Brokerage and Best Execution

Alpari’s best execution commitment is tied to our belief that the Prime Broker Model is mutually beneficial. It enables us to offer accurate and fast execution, with the added bonus of lower costs. Alpari achieves this by implementing a Prime Broker Model that gives us the opportunity to deliver a professional, institutional-level trading system to the retail market.

 

In addition, Alpari also provides the following benefits:

• Competitive spreads: from 1.8 pips
• Floating leverage: up to 1:500
• Real-time market analysis
• MetaTrader 4 trading platform for PC, PDA and mobile phone
• Helpful Client Services Team

If there’s anything we can help you with, please don’t hesitate to contact our Client Services between 07.00-22.00 (London time), Monday to Friday on +44 (0)20 7426 2900 or via email on support@alpari.co.uk

 

 

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