Frequently Asked Questions

Deposits and Withdrawal FAQ

We’ve compiled a list of answers to our most frequent customer queries.

Answer Close 1
How long does the demo account last for?

Demo accounts last 30 days.
Answer Close 2
Which currencies can I use to place a deposit in my trading account?

You can deposit money with us in USD, EUR, GBP, CHF or JPY. If you have an account in USD but transfer funding in EUR, the Euros you have sent us will be converted into US Dollars by Alpari at the prevailing inter-bank price at the time. It is possible to have trading accounts in USD, GBP, EUR, CHF or JPY.
Answer Close 3
Will you close my Live Account if it has a zero account balance?

No, we will not. You can have a functioning Live Account with a zero account balance.
Answer Close 4
I want to use more than one bank account for transfers to/from my trading account, is it possible?

Yes, it is possible. Please complete {Additional Bank account} form and send a bank statement as a confirmation.
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What do I do if I want to withdraw my money?

You need to complete our withdrawal form and send it to our Back Office department (via email or fax). Your money will be transferred to the bank account that is registered with us. Please note if your withdrawal is sent after 3 pm we cannot guarantee your transaction will be processed on the same day.
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Can I withdraw my money if I have an open position(s)?

Yes, you can. However at the moment of payment, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as equity less necessary margin (required to maintain an open position).

If you do not have sufficient free margin in your trading account we will not carry out the withdrawal request until you submit a corrected withdrawal form and/or close the open positions in your account.
Answer Close 7
Can I deposit money using PayPal, E-gold, or other Internet payments?

No. In accordance with our anti-money laundering rules we are not allowed to accept such payments.
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How long does it take for funds to reach my bank account?

It depends on the country the money is sent to. Standard bank wire within the UK and EU takes 3 working days. Bank wires to some countries take up to 5 working days.
Answer Close 9
I have several trading accounts, is it possible to transfer funds between them? Do you charge any commission for this service?

It is possible to transfer funds between accounts registered in the same name. In order to transfer funds, you would need to complete a transfer form , sign and send it to us via email or fax. We do not charge any commission for this service and if any currency conversion is required we will use a current spot rate.
Answer Close 10
Is there a fee for depositing and withdrawing funds?

Alpari UK Limited does not charge anything for depositing and withdrawing funds. You may pay a fee to your bank for a bank transfer and if you are depositing from outside the EU, Barclays (our bank) may charge a fee of approximately 6 GBP per transaction. Bank fees for a withdrawal are specified on our withdrawal form.

You can also browse additional Frequently Asked Questions on the following topics:

Personal Account Opening

Live Accounts

Demo Accounts

Trading Related FAQ

Deposits and Withdrawal FAQ

Systematic Platform

Micro and Classic Accounts

If you can’t find the information you’re looking for please contact our Client Services between 09.30-18.00 Hrs, Monday to Friday on +91-22-6156 3030 or via email on support@alpari.co.in